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What is the Proforms service?

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The Proforms service is a temporary access to the helpdesk platform.
The helpdesk platform is a website which can only be accessed via Proform’s admin panel. A direct connection is not possible.
Subject of the agreement for sale is the access to the helpdesk platform.
The service is bound to one domain and one Joomla installation.
After purchase via our software shop Mad4Software.com you will get one or two service keys. After your order is paid you can obtain the key(s) and the component file at the customer account of Mad4Software.com. Then you need to enter the key at the admin panel of Proforms under “service” and save it.
Afterwards you can connect to the helpdesk server. By the first call you will be asked if you want to register the key to the current domain. If you agree, the key will be bound to the domain you are connecting from. After registration you will only be able to get access to the helpdesk from the registered domain and Joomla installation.

Caution! There are requirements to obtain service access.
You can get more information under requirements!

Doesn’t the domain binding violate the GPL?

No, because the restriction doesn’t affect the functionality and freedom of the software in any kind. The restriction is about the access to a website. Keys and domains will be evaluated server-side. There are no restricting actions on Proforms. Proforms will work properly even if your service time expires or if you don’t enter a service key.

Which services does the helpdesk provide?

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First and foremost it is about an update service.
This is an “if-available service” in which you will receive software updates within the service time. “If-available” means that there is no claim for updates within the service time. Updates will be made available when they are completed.
All additional services are extras which are not part of the contract of sale.
The heldesk is only available in English!

Services provided via the helpdesk

Update service

The latest installer and upgrade package is allways available for free download via the helpdesk. If we publish a new version you will be informed by email and can download the package via the helpdesk.

Downloads

Generally all patches, modules, plug-ins, language files etc.can only be downloaded at no extra charge via the helpdesk.

Apps

We have published an app system starting with version 1.1. Subscribers of the 180 + 365 days package can download all standard apps for free.
Additional apps are available for free download for subscribers of the 365 days package.
We frequently publish new apps.

Security care

If we discover security vulnerabilities you will be informed immediately via email and we provide upgrades which can be obtained over the helpdesk.

Support inquiries

The only opportunity to ask for support is via the communication channel of the helpdesk.
Just only for installation problems you can use our contact form.
As we have already mentioned, this is an extra service at no charge. Other vendors restrict support at a fixed number of support tickets. We do not. But there is no claim on a response. We are trying to respond all reasonable questions.

Manual

Manuals are available as online manual at the helpdesk.
The manual is only available in English.

F.A.Q

Frequently asked questions to technical matters will be only published via the helpdesk.

Pricing

pricing We offer three price models. Since Joomla is frequently upgrading in short time intervals we recommend to purchase the 365 days package. You can only obtain update packages within the service time. If we publish updates when your service time is expired, you need to purchase new service time to download them. Please note that standard pps are only available for 180 days and 365 days subscriptions. If you purchase a 365 days subscription all standard and additional apps are free.

Minimum Package
(30 days service access)

The minimum package costs 29 Euro.
The price is a download fee.
But also this package comes with a 30 days service access as a giveaway to present you the service. You will get one service key which is bound to one domain and one Joomla installation.
No Apps inklusive!

180 days service access

This package costs 40 Euro.
You will purchase a 180 days service access for one domain and one Joomla installation.
Other than the minimum package you have a claim on the access.

Standard Apps free!

365 days service access for 2 domains

This package costs 79 Euro.You will purchase a 365 days service access for two domains at two Joomla installations.
We highly recommend this subscription package since Joomla upgrades in short time intervalls. If you upgrade your Joomla it is possible that Proforms does not work properly if the installed Proforms version is not compatible with the new Joomla version. If there are 2 Joomla upgrades within a year the sum for small renewals (including the first purchase) of 30 days subscription would take 87 Euro!

All existing and future apps free!

The service period starts immediately after your order is paid!

We ask you to read our terms and conditions to obtain legal information about the purchase and the service access.

No Apps inklusive! Apps must be purchased separately!

Starting 2015
All quoted prices are final prices.
With or without VAT, you always pay the stated price.
For German private and business customers, the prices include VAT 19%.
For private customers in the European Union, the prices include VAT of the appropriate EU country.
For EU business customers whose VAT identification number has been confirmed by the automatic verification method of the German Federal Agency for Tax the end prices are including no VAT.
For private and business customers outside the European Union, the final prices do not include VAT.

We raise no shipping. All purchased products are electronically transmitted.